Delivery & Returns
Last updated: 31 October 2026
This policy explains how we deliver your order, how payment works, and our rules on cancellations, returns and damaged items. By placing an order on minima-lb.com you accept this policy.
Where we deliver
We deliver everywhere in Lebanon.
If you live outside Lebanon, please message us on WhatsApp before ordering and we will tell you whether we can deliver to you and at what cost.
Delivery options, fees and times
At checkout you choose a delivery option (for example Regular or Express). The fee and the estimated time for each option are shown before you place your order, and the fee appears on your receipt.
- Delivery times are estimates in working days and start once your order is confirmed (and, for Whish Money or OMT, once your payment is verified).
- We or our courier will contact you by phone or WhatsApp to arrange delivery. Please make sure someone is available to receive the parcel.
- If a delivery fails twice because nobody was available, or if a parcel is refused without a valid reason, we may cancel the order or ask you to cover the extra delivery fee before sending it again.
Payment
Our prices are in US dollars. Other currencies shown on the website are for guidance only; the amount due is the US dollar total on your receipt.
- Cash on delivery: pay the courier the total shown on your receipt.
- Whish Money or OMT: send the exact total to the name and number shown on your receipt, then upload a screenshot of your payment from the receipt or from My orders. We ship your order once we have confirmed the payment.
Changing or cancelling an order
You can cancel your order yourself from your receipt or from My orders until we mark it as shipped. After that, please contact us on WhatsApp at +961 71 880074.
If you had already paid by Whish Money or OMT and your order is cancelled before it is shipped, we refund the full amount, using the same method, within 7 working days.
Returns: our hygiene and safety rule
Minima products are personal-care products that are applied to children's skin. To protect every child who uses them, we do not accept returns or exchanges of any product that has been opened, used, or whose seal, cap or packaging has been opened, removed or tampered with. We can never resell a product whose hygiene and contents we cannot fully guarantee, so this rule has no exceptions.
For this reason, please read the product description, the ingredient list and the safety notice before ordering, and patch test before first use.
Unopened products: 10-day withdrawal
In line with Lebanese law (Law No. 81 of 2018), you may withdraw from your purchase within 10 days of delivery for a product that is completely unopened and unused, in its original sealed packaging.
- Contact us within the 10 days on WhatsApp or at info@minima-lb.com with your order number and the product concerned.
- Return the product in perfect condition, with all its packaging. A bundle can only be returned complete, with every piece unopened.
- The cost of sending the product back is paid by you, unless the product was faulty or we sent the wrong item.
- Every returned product is inspected. If it shows any sign of opening, use or tampering, the return is refused and the product is sent back to you at your cost.
- Once the return is accepted, we refund the product price within 7 working days of inspection, by Whish Money, OMT or another method we agree with you. Delivery fees are not refunded.
Damaged, faulty or wrong items
Please check your parcel when it arrives. If a product arrives damaged, leaking or faulty, or if an item is wrong or missing, tell us within 48 hours of delivery on WhatsApp or at info@minima-lb.com, with your order number and clear photos of the product and the packaging.
Once confirmed, we replace the item free of charge or refund it, as you prefer, and we cover the delivery costs. This does not affect your rights under Lebanese law for faulty products.
If your child's skin reacts
Stop using the product, rinse the skin gently with water and, if the reaction does not settle quickly, see a doctor. Please also tell us: we take every report seriously and it helps us. Because opened products cannot be returned for hygiene reasons, a skin reaction is not on its own a reason for a return, but our team will always contact you and do what we can to help.
Contact us
WhatsApp: +961 71 880074
Email: info@minima-lb.com
We usually reply within one working day.